Consilium has established a successful, continuing, dynamic, and mutually beneficial partnership ecosystem with their OEM’s, Service providers, system integrators, and sales partners globally. Each of our technology providers are known for their innovative products and leads their respective segments globally. Consilium provides solutions that combine industry-leading products from technology providers to offer innovative software applications and un-matched service expertise.
Cisco
Cisco® has been our preferred technology partner for Unified Communications (UC) and Contact Center from past 10 years. Be it enterprise communication, collaboration, or unified contact center Consilium UniSuite™ based on Cisco® products are supported by our renowned consultative approach, skilled execution, and a great support experience.
Consilium Advantage:
- Consilium is Cisco® Premier Certified Partner and Preferred Solution Partner within the Cisco Solution partner program. We have a supreme position in Cisco marketplace with Cisco certified solutions.
- Executed over 300 projects on Cisco’s UCCE, UCCX, PCCE, CUCM, AQM, WFM, EIM, WIM, SOCIAL MINER, CVP, IVR etc.
- Achieved the highly-prized Cisco Authorized Technology Provider status – (ATP-UCCE partner) status in 2008 and the ATP-CVP (Customer Voice Portal) status in 2009.
- Member of the Cisco Developer Network (CDN) since December 2009.
- Facilitates training on Cisco technologies such as UCCE, UCCX, CVP, and CUIC
Salesforce
Consilium is proud to have achieved ISV Partner status with Salesforce.com for its customer experience management solution UniAgent™. Through this partnership, Consilium has launched it’s CTI connector UniAgent™ on Salesforce.com AppExchange, the world’s leading business apps marketplace.
Consilium Advantage:
- Consilium UniAgent™ has been approved by Salesforce.com under the ISVForce Business Model, as the first step towards tight coupling of Consilium’s app with the world’s number one cloud platform.
- As a Salesforce AppExchange ISV partner, Consilium develops CTI integration solutions for salesforce.com. Through the standard Salesforce user desktop, Salesforce Sales & Service Cloud, and Open CTI, Consilium provides pre-packaged integration for multiple telephony solutions.
- Salesforce based CTI solution running in over 110 countries
- 20000+ UniAgent –Salesforce licenses in production.
Calabrio
Calabrio Software develops and markets customer interaction software, workforce optimization software and business intelligence software. By integrating workforce optimization within the team’s daily workflow, Calabrio helps customers align their Contact Center business processes with their business objectives.
Consilium alliance with Calabrio helps us to enhance the value we provide to our customers by continuous business improvement in the Contact Center.
Consilium Advantage:
- Calabrio ONE combines workforce optimization software into one comprehensive and integrated software suite that’s easy to implement, use and maintain.
- Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting.
- The Calabrio ONE suite is built on a modern Web 2.0-based architecture that allows the Contact Center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user such as agents, supervisors, managers, knowledge workers and executives.
- Global implementation partner for Calabrio One v11.5
SAP ‘PartnerEdge Open Ecosystem – Build’ partnership
Consilium Software and SAP have signed a SAP PartnerEdge – Build Master Agreement for Open Ecosystem.Consilium develops products under the SAP PartnerEdge program for Open Ecosystem for Build.
Consilium Advantage:
- Consilium engineering has developed products that integrate with SAP’s on-premise and cloud-hosted CRMs since 2010.
- Consilium follows the methodology and testing requirements received from SAP’s Integration and Certification Center and has direct contacts into the SAP Americas CTI team.
SAP Products with Consilium UniAgent CTI integration:
SAP CRM 7.0 ENHP3 and above with SAP NetWeaver 7.4 – on-premise CRM platform
SAP Cloud for Customer (C4C) software as a service (SaaS) platform for sales and service. The platform is composed of SAP Sales Cloud and SAP Service Cloud. SAP Cloud for Customer runs on the SAP HANA Cloud Platform (HCP).
Oracle
The OPN Specialized program provides an easy way for customers to identify qualified partners in specific products or industries. As a Gold-level member in the Oracle PartnerNetwork (OPN) Specialized program, Consilium can attract new business and enhance solutions for current customers. A valuable skill that differentiates our business from the competition, recognized by Oracle and preferred by customers, based on in-depth product and industry knowledge and proven value that we’ve added to our customers.
Consilium Advantage:
- More than 25 years of Contact center industry experience
- Qualified resources with required training/Certifications.
- Consilium UniAgent CRM-CTI connector for Cisco is now compatible with Oracle Siebel, Oracle Service Cloud and Oracle Teleservices.
Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Amazon Connect Advantage:
- Easy to set up and manage – With only a few clicks in the AWS Management Console, agents can begin taking calls within minutes. The drag and drop Contact Flow Editor allows you to create contact flows that define effective and efficient customer interactions without any coding.
- Scalable and elastic – There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down
- Pay as you go – As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments
- Reliable – Amazon Connect runs on Amazon Web Services proven infrastructure operating 42 Availability Zones within 16 geographic regions around the world
- Open platform – Amazon Connect is an open platform so it is easy to integrate with other systems such as customer relationship management (CRM) solutions or the AWS platform.
Genesys
Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels. Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. Consilium products are listed on Genesys AppFoundry as Pure Cloud Embedded Framework and Premium applications that can be integrated with Genesys Cloud to provide complete integrated all-in-one contact center suite for enhancing digital intelligence and improving customer experience (CX).
Consilium Products compatible with Genesys Engage, Pure Connect and Cloud platforms
- UniAgent™ provides contact center agents with an intelligent single-screen interface that merges Genesys Cloud contact center platform functionality into the CRM user interface.
- Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements Genesys Cloud outbound dialer with the most advanced list and campaign management features.
- Consilium UniCloud™ is a provisioning platform that automates Genesys Cloud user provisioning with a sync to Active Directory, manages security and risk with role-based access and granular control
- UniVCX™ is next-generation Video collaboration platform from Consilium that allows customer service contact centers to add three synchronous digital channels to Genesys, contact center platforms that combine live chat, video, and co-browsing.
- Consilium UniInsight™ is an intuitive business intelligence (BI) reporting and analytics solution which can combine data from Genesys contact centers to simplify custom historical and real-time reporting.
- AI™ is a conversational AI engagement platform designed to deliver a personalized customer experience across any application, device, or channel, with an advanced HUNA bot and virtual agent to recognize customer intentions.
Consilium Advantage:
- More than 25 years of Contact center industry experience
- Qualified resources with required training/Certifications
- Provide customers with best-in-class applications tightly integrated with Genesys contact centers.
eGain
eGain is a leading provider of customer service and Contact Center software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises worldwide, eGain has been helping businesses achieve and sustain customer service excellence for more than a decade. Consilium Software’s alliance with eGain in the APAC region allows us to strengthen market penetration in the region.
Consilium Advantage:
- More than 25 years of Contact center industry experience
- Qualified resources with required training/Certifications
- Provide customers with best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and co-browse,
- Automation of fax and paper-based service interactions, case management, and service fulfillment.
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