Better First Call Resolution and Average Handle Time (AHT)

Offer a smarter way to resolve customer issues. Use AI-powered UniCh.AI™ chatbot solution to accelerate the speed of resolution.

The UniAgent™ CRM CTI connector empowers contact center agents with complete access to relevant customer information even before the call is answered. Having critical information like contact details, interaction history, etc, and CTI call controls on the same screen help agents to improve their First Call Resolution (FCR).

The unified view of customer information on a single screen of UniAgent™ CRM CTI connector eliminates the need to switch to other applications to fetch relevant user information. It helps agent to focus on single screen with improved First Call Resolution (FCR) and reduced Average Handling Time (AHT).

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