eGain is a leading provider of customer service and Contact Center software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises worldwide, eGain has been helping businesses achieve and sustain customer service excellence for more than a decade. Consilium Software’s alliance with eGain in the APAC region allows us to strengthen market penetration in the region.
- More than 25 years of Contact center industry experience
- Qualified resources with required training/Certifications
- Provide customers with best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and co-browse,
- Automation of fax and paper-based service interactions, case management, and service fulfillment.