Video Customer Experience (VCX) Solution
UniVCX™ from Consilium allows customer service contact centers to add three synchronous digital channels to your Cisco, Genesys, and Amazon Connect contact center platforms that combine live chat, video, and co-browsing.
UniVCX™ 5.0 enables organizations to complement their existing Cisco contact center (CCE and CCX), Genesys, or other cloud contact center platforms to become ready with WebRTC-based secure video, co-browsing, and chat as new channels with integration to Cisco Finesse and Cisco Jabber as well as provides a migration path for existing Cisco Remote Expert Mobile (REM) customers.
Consilium UniVCX™ can also be interfaced to Cisco CUCM-only environments, or delivered as a standalone solution to enhance customer experience (CX). Organizations can integrate real-time voice, video and expert assist interactive collaboration experiences directly into their customer-facing iOS/Android applications and websites (desktop and mobile browsers.)
Consilium UniVCX™ provides audio/video calling, chat, and conferencing functionality between the customers and agents through tight integration between UniVCX™ and Cisco CCX or CCE platforms.