Experience the Power of Amazon Connect with
CONSILIUM CUSTOMER ENGAGEMENT PLATFORM
Our Amazon Contact Center Experts and products bring in the right expertise, knowledge, and innovation in the contact center industry together to deliver world-class CX.
Consilium is AWS Consulting Partner for Amazon Connect
More than 25+ years of expertise across all major continents and industries
Skilled resources with expertise in AWS Associate Architecture and Amazon Connect
Additional UniCampaign™ Outbound List and Campaign Manager module
Multichannel, messaging, AI, analytics and Intelligent Automation
Consilium developed UniCampaign™ solution for Amazon Connect
Consilium Outbound Engagement for Amazon Connect lets you orchestrate campaigns and proactively engage with customers using voice, email and SMS channels.
List and Campaign Management
Campaign creation tool to schedule and automate campaign execution including scheduling, business rules, and the selection of contact channels
Omni-channel Engagement
Engage in 2-way conversations with customers using voice, email, and messaging channels
Contact Data and Segmentation
Advanced multi-level filtering for contact selection strategy and segmentation
Data Privacy and Compliance
UniCampaign™ features comprehensive outbound compliance to TCPA guidelines
Dashboard and Reporting
Monitor the execution of all campaigns in real-time dashboards and access real-time and historical reports using powerful reporting tool
Holiday and List Management
Users are provided with Holiday Management feature to disable Campaigns on holidays.
Contact Optimization
Powerful Contact Selection Strategy (CSS) leverage predictions like Best Time To Call (BTTC)
Proven Methodology to Migrate
Your Contact Centers to Amazon Connect
