REDEFINE CX WITH CONSILIUM CUSTOMER ENGAGEMENT PLATFORM FOR TELECOM
Improve Customer Engagement through All-In-One Integrated Consilium UniSuite™
Consilium Customer Engagement Platform (CEP) is suitable for businesses in the telecommunication sector that want to offer a differentiated experience to their demanding customers. With high call volumes, various products, packages, and a wide range of service issues, customer engagement is a crucial strategy for contact centers in this industry. Empower the agents with integrated solutions offering 360-degree customer information without switching screens to provide an exceptional customer experience.
Telecom - Focused Use Cases
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Unified Agent Desktop
Consilium provides industry-specific UniAgent™ desktops that help streamline operations by empowering agents with the correct, timely, and accurate information to work while dealing with customers.
Mobile Dashboard
UniDashboard™ provides access to contact center real-time statistics for supervisors from mobile devices through texts, alerts, and emails when the threshold is breached.
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Historical Reporting
Empower agents and supervisors with an intuitive UniInsight™ BI-driven reporting solution that helps create, manage and schedule reports in one click.
Telecom Industry Focused HUNA Chatbots
Consilium AI-powered intuitive UniCh.AI™ solution helps telecom companies achieve customer needs at every touchpoint. Chatbots, voice bots, and conversational technology can all be integrated into your contact center to reach customers through many channels.
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Connect with Customers on their Channels
Video Chat and Calls
The transition from chat to live video to Co-browse to provide first-touch issue resolution and provide efficient real-time instructions and support to telecom customers using the UniVCX™ Video Customer Experience platform.
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Social Conversations
Empower customers to reach you at any time on any social channel. With the UniAgent™ desktop, everything is integrated into a single workspace, and AI handles routing, pulls up customer information, and suggests responses.
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Text Messages and Emails
Receive automated outbound text messages and emails for payment reminders and billing information using UniCampaign™ list and campaign management solution.
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Webchat and In-app
Initiate and receive real-time conversations from customers promptly using UniCh.AI™ chat options
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