REDEFINE CX WITH CONSILIUM CUSTOMER ENGAGEMENT PLATFORM FOR TELECOM
Improve Customer Engagement through All-In-One Integrated Consilium UniSuite™
Consilium Customer Engagement Platform (CEP) is suitable for businesses in the telecommunication sector that want to offer a differentiated experience to their demanding customers. With high call volumes, various products, packages, and a wide range of service issues, customer engagement is a crucial strategy for contact centers in this industry. Empower the agents with integrated solutions offering 360-degree customer information without switching screens to provide an exceptional customer experience.
Telecom - Focused Use Cases
Unified Agent Desktop
Consilium provides industry-specific UniAgent™ desktops that help streamline operations by empowering agents with the correct, timely, and accurate information to work while dealing with customers.
UniDashboard™ provides access to contact center real-time statistics for supervisors from mobile devices through texts, alerts, and emails when the threshold is breached.
Empower agents and supervisors with an intuitive UniInsight™ BI-driven reporting solution that helps create, manage and schedule reports in one click.
Telecom Industry Focused HUNA Chatbots
Consilium AI-powered intuitive UniCh.AI™ solution helps telecom companies achieve customer needs at every touchpoint. Chatbots, voice bots, and conversational technology can all be integrated into your contact center to reach customers through many channels.