Turn Happier Customers into Loyal Customers
Customer Engagement Platform (CEP) designed to improve customer experience across Energy
Consilium is helping energy and utility companies deliver a personalized and omnichannel customer experience (CX) across voice and digital channels.
The universal UniAgent™ CTI connector integrates with third-party applications, increasing agent efficiency, helping address calls faster, and empowering agents with the right, timely, and accurate information to offer seamless customer engagement without switching screens.
Reporting and Analytics
Derive Business Intelligence and get deep insight into your customer reporting with the UniInsight™ CX Reporting and Analytics solution. Supervisors can create, manage, and schedule 100+ customized reports and Dashboards with one click.
Energy & Utility Focused Conversational Bots
Consilium leverages Artificial Intelligence-powered HUNA Bots to help energy and utility companies automate billing and payment services, which saves time and brings down costs. AI and conversational capabilities help reduce customer frustration due to high wait times, as they could be waiting for billing status, claims or payments.
Video and Omni-channel Customer Experience
Consilium UniVCX™ solution offers multiple touchpoints to customers in the energy and utility industry who prefer connecting via different channels for quicker resolution. It works across multiple digital channels via Webchat, voice, or video calling and effectively guides customers through co-browsing.
The New Digital-First CX
Create lifelong customers with our quick-deploying, pay-as-you-go Customer Engagement Platform (CEP). It’s powerful, affordable, and simple.