Elevate Your Video Customer and AI Experience
Deliver video and AI–enabled Customer Experience (CX) with Consilium UniVCX™ and UniCh.AI™ Conversational Bots.
UniVCX™ can be tightly integrated with Genesys, AWS, and Cisco Contact Centers, or used as a standalone solution utilizing WebRTC technology.
UniVCX™ is a cutting-edge video kiosk solution designed to elevate customer service applications and seamlessly integrate with your contact center. By enabling click-to-call video-based conversations with agents, UniVCX™ enhances customer experience (CX) and reduces wait times.
UniVCX™ offers easy customization options, including multiple language support, video enable/disable features, and post-call surveys for customer feedback.
AES-256 bit encryption and enterprise-grade security and compliance capabilities, ensuring a secure environment without compromising essential features.
UniVCX™ provides functionality where both customer and agent can navigate through the same context of Web Pages at the same time.
Two-way the video recording feature is available to record agents and customer video streams.
Leading airports, banking and financial services, logistics, transportation, and manufacturing industry customers have successfully implemented digital customer experience (CX) through UniVCX™ video and self-service kiosks, creating unparalleled in-person assistance experiences.
UniVCX™ adheres to Web Content Accessibility Guidelines (WCAG) and is compatible with JAWS (Job Access with Speech) for Kiosks screen reading software.
Both customers and agents can share images, pdf or Excel files. Customers can mask personally identifiable information like their bank account details with the help of PII Masking.
With UniVCX™, customers can quickly initiate a chat session and transition to video with a single click. Our smart contact center routing and queue management system further reduce customer wait times by forwarding video calls or chats to available agents.
The Integrated Quality Management tool is available for Managers and Supervisors
To ensure the utmost security, UniVCX™ features biometric authentication technology on Kiosks. This technology allows for safe and secure user onboarding, including ID document verification and facial recognition checks for medical consultations.
UniVCX™ Video Customer Experience
UniVCX™ is a next-generation video collaboration platform that combines live chat, video, co-browsing, annotation, video-on-hold, and PII masking features to deliver digital-first CX. UniVCX™ allows representatives and clients to have video calls, screen share, file transfer, file an application through co-browsing, or make a claim from anywhere they connect. UniVCX™ empowers organizations to engage with their customers through WebRTC-based rich media interactions. Whether your consumers are using mobile or web applications, UniVCX™ allows them to connect with your agents on any cloud or on-premises Cisco, Genesys and Amazon Connect contact center platforms.
- Co-browsing and Doc Sharing
- Video-on-Hold and Video Recording
- Annotation and PII Masking
- Video Kiosk
- Agent Evaluation
- Quality Management
- Call Scoring, Post Call Survey
- Saving the recording in an encrypted format
- Single-Sign-On (SSO)
UniCh.AI™ Chatbot and AI Solution
UniCh.AI™ is next generation chatbot solution designed to deliver a personalized customer experience across any application, device, or channel, to recognize customer intentions. UniCh.AI™ maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bots. With UniCh.AI™ customers can perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment without the need to speak to an agent.
- Intelligent Bots
- Third Party CRM integration
- 24*7 availability
- Personalizing the customer experience
- Improving Customer Satisfaction
Design your customer journey with Conversational AI and Next-Generation Video Platform
Save your money and time with conversational bots' quick deployment methodology; you can build conversational AI and Go live faster.
Increase your Return on Investment (ROI) with Consilium's pay-as-you-go pricing