Consilium Expertise and Innovation behind world-class CX

More than 2,000 businesses in more than 120 countries have benefited from Consilium Software and our Uni™ digital customer engagement platform for connecting their staff with customers.

Know Who We Are

About Us

Consilium Software conceives, develops, and delivers customer engagement solutions to help businesses reimagine their customer experience (CX) by providing intelligence to aid agents’ customer interactions, more intelligent and faster decision-making, and automation of management tasks. Our software adds CRM integration, service automation, and insight to contact center solutions and leading UC vendors.]

Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight™, UniVCX™, UniRSM™ and UniCh.AI™ products enable customers and partners to provision, manage, monitor, integrate, automate, and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by over 2,000 companies, banks, service providers, and governments in six continents and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle, and Microsoft, among others.


More than 2,000 customers worldwide have relied on us for the comprehensive CX transformation

We are glad to be a part of countless success stories by providing best-in-class Consilium on-premise and Cloud solutions

Industry focus solutions

Consilium has 8 global offices with customers in 120 countries and 200+ global deployments across business verticals like banking, telecom, logistics & travel, healthcare, government, education, and retail.


Career with us

Be a part of our vibrant, fast-paced, challenging environment. You will be expected to conquer professional challenges; we also make time for enjoyment. We prize out-of-the-box thinking, and we reward excellence.

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What Differentiates Us

Smarter Platform

Customize your contact centers with Consilium Customer Engagement Platform (CEP)

Digital-First CX

Deliver a digitally connected and omni-channel experience to customers where they genuinely begin their journeys, supporting digital, self-help and messaging channels for proactive customer reach.

Complete Offering

Comprehensive best-in-class unified combination of CX applications, from AI self-service to routing to workforce engagement management.

Strong Alliances

Strong partnership with contact center industry leaders to deliver end-to-end solutions

Passionate Team

Our customer experience team is dedicated to helping you reach your business goals.

Proven Leadership

20+ years of leadership in the customer service and contact center space, with a proven track record in enabling CX transformations and innovation.

Why choose us


Powering 5 Billion-Plus Interactions Each Year


Simplifying the Management of Voice, Video, and Digital Channels


Creating Fluid Experiences With Artificial Intelligence (AI) and Chatbots


Beyond omni-channel, our solutions integrate contact centers and CRMs

Employee Experience

Hear what our employees are saying about working with us

It's a great experience for me to work with Consilium. I love to learn new things, which keeps me engaged and excited. I have freedom within my job and a management that appreciated the work.

Madhuri Negi

It's a lot more open here than a traditional organization is perceived to be, right from the leadership level. We are a very collaborative team with lot of experimentation with ideas and fun events.

Dennis Harfin

I am really grateful to work at Consilium. I find it a place where I can grow together with the organization. It has helped me reach great heights by offering me new learning opportunities. I would say Consilium is a place to work where we can 'accomplish more together'.

Alex Tzang

I started my career at Consilium Software in 2015 as Trainee. Working with cross team has provided ample opportunity to learn and grow professionally as well as personally. It is a pleasure to be a part of this wonderful organization.

Brij Raj Prasad

My overall experience with the Consilium through the last 3+ years working here has been excellent. It's a great work environment , given many opportunities to grow and learn new things in this niche field of work and genuinely enjoy being there.

Rajat Gandotra

I enjoy and look forward to showing up for work everyday because of my amazing team! Every day is a new opportunity for me to learn and grow in my professional life.

Jin Tiam Loh

Consilium is indeed a great place to work at. Everyday spent here is full of learning opportunities. Many studies have confirmed that employees stay at companies where they are equally challenged, motivated, recognized and respected; I found all these elements at Consilium.

Melissa Chen

Consilium is an awesome place to work. A high energy atmosphere, transparent culture, internal communication, leadership support coupled with loads of learning opportunities help the individual act as an entrepreneur in their own space.

Peggy Ou Yang

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