Improve your customer journey with AI - Powered
CONSILIUM CUSTOMER ENGAGEMENT PLATFORM (CEP)
The Customer Engagement Platform (CEP) from Consilium combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel-enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact center solutions. CEP helps businesses reimagine their customer experience (CX) by providing intelligence to aid agents’ customer interactions, smarter and faster decision-making, and automation of management tasks.
Interaction Suite
Deliver a digital-first customer experience (CX) across voice and digital channels, combined with AI and video technology using UniAgent™, UniContext™, and UniXpert™ gadgets.
CRM CTI Connectors
Unified Agent Desktop
Contextual CX
Smart CTI Integration
Management Suite
Focused on providing advanced provisioning methods and service automation workflows with UniCloud™, and an industry-leading outbound list and campaign management in UniCampaign™.
Digital Campaigns and Clicker Agent
Best-Time-To-Call (BTTC) Strategy
Contact Selection Rules (CSR)
Virtual Relationship Manager (VRM)
Intelligence Suite
Combines recording, quality management (QM), intelligent monitoring, and speech analytics with powerful reporting using UniVOX™, UniQM™, UniRSM™, UniDashboard™, and UniInsight™.
Business Intelligence (BI)
AI-enabled Quality Monitoring
Sentiment Analysis
Agent Buddy and Screen Sharing
Cloud Contact Center
Enhance digital intelligence with All-in-one Cloud Contact Center from Consilium.
Emergency Response
Self-Service IVR
AI-enabled Bots
ACD and SIP Logger
Next-Gen Video & AI
Elevate Your CX with next-gen AI and Video enabled Consilium UniVCX™ and UniCh.AI™ solutions.
Conversational AI
WCAG and JAWS compatible Video Kiosk
Biometric Authentication
Enterprise-Grade Security
UniCare™ Professional Services
Uplift your contact center investments with UniCare™ Professional Services for new-age CX.
Certified Webex CC Partner
Expertise in Amazon Connect and AWS
Cisco APIs and CVP VXML Development
Third Party CTI Application Development
