Win loyalty customers with exceptional retail experience
Improve Retail Customers Experience from Engaged Shoppers to Brand advocates
Consilium AI-powered intuitive solution for retailers leverages CTI Connectors, Wallboards, Video Calling, and chat to provide a differentiated experience during the entire shopper lifecycle. Consilium helps contact centers in the retail industry with a customer engagement platform to promote their products and services, resolve issues, and deliver a proactive, personalized shopping experience to upsell and serve efficiently during peak sales seasons and events while winning loyal customers and brand advocates.
Retail - Focused Use Cases
Unified Customer Experience (CX)
UniAgent™ is an industry-optimized agent desktop that integrates all backend CRM applications and databases and offers a single pane of glass view to agents to offer seamless customer engagement without switching screens.
Historical Reports and Analytics
Gain unique insights into contact center performance through easy access to real-time and historical customer information with a unified view for agents.
Retail Customer Focused HUNA Chatbot
Consilium leverages Artificial Intelligence- powered HUNA bots to help retail companies achieve customer retention by meeting customer needs at every touchpoint.
Video and Omni-channel Customer Experience
Consilium UniVCX™ solution offers multiple touchpoints to customers in the retail industry who prefer connecting via different channels for quicker resolution. It works across multiple digital channels, whether Webchat, voice, or video calling and effectively guides customers through co-browsing.
Integration-ready, Scalable Technology with Core- Banking Solutions
BFSI customers demand personalized touch based on their banking history and information. Consilium's customer engagement platform is future-ready with integrations to third-party core banking systems and CRMs and scalable to offer personalized services and help banks meet customer demands in the future.