Management Team
Pramod Ratwani
Founder & CEO
Pramod founded Consilium Software in 2007 and has succeeded in creating a unified communications (UC) company known for innovative UC and contact center software products and a proven ability to deliver enterprise e-grade solutions. He has over 25 years of experience in Asia Pacific & North America, with noteworthy competencies in entrepreneurship, mergers and acquisitions, joint ventures, and cloud computing. Under his leadership, Consilium has been recognized as the Frost & Sullivan Entrepreneurial Company of the Year for Unified Communications, Red Herring Asia's Top 100 innovative start-up companies, and a NASSCOM merge 50 most innovative IT product companies award winner.
Before Consilium, Pramod was a vice president at Aspect Software (previously known as Concerto Software and Davox Corporation), heading the Asia Pacific & Middle East. Over his 8 years at the helm of the fastest-growing region, Pramod grew Aspect from one to more than 300 employees in the region, achieved US$70 million in software revenue in 2006, and a total of US$250 million in revenue through his tenure. During his tenure, decision-making moved closer to customers, resulting in excellent partnering, collaboration, and solutions attuned to local needs. He was instrumental in directing the company's regional growth from conservative beginnings to a highly profitable operation. Highlights were a joint venture in China, the establishment of an engineering center in the region, and over seven mergers and acquisitions. He is credited with building the AT&T (now Avaya) business in South Asia from 1990-1996 as part of the core team for the business communications division, leading to a joint venture with the Tata group, and guiding the establishment of Bell Labs' setup in India. He built a highly successful and profitable telecommunications systems integration business in Singapore from 1996-1999, leading to its acquisition by the Keppel T&T group. Pramod holds a Bachelor of Engineering degree, majoring in electronics and communications, and a Bachelor of Science (Honors) degree. After starting his career in New Delhi, Pramod moved to Singapore in 1996 and is now based in Toronto with his family to drive Consilium's global expansion.
Alex Tzang
General Manager - Greater China
As General Manager of Consilium Software’s Greater China operations, he successfully raised Consilium’s profile in terms of both skills and scale, expanding its customer base and developing a unique position and differentiation for Consilium in the region.
With over 14 years of experience in the ICT sector, he has specializations across ACD, IVR, CRM, CIM, CTI, and predictive dialers with a unique understanding of both, developed markets such as Taiwan and Hong Kong, and developing markets in China and Indo-China.
Alex has significantly contributed to contact center operations set-up for major MNC banks and insurance companies such as Citibank, RBS, GE Money, AIG, and CIGNA.
Rakesh Gupta
Vice President-Engineering
Rakesh Gupta brings over 28 years of extensive expertise in unified network infrastructure, with a specialization in voice, video, and contact center solutions. With a strong proficiency in Consilium products such as UniVCX, UniAgent, and UniCampaign, Rakesh has successfully led the delivery of cutting-edge AI-driven smart city solutions, advanced contact center integrations, and robust IT security practices. His technical expertise spans IP telephony, virtualization, and consulting, grounded in a solid academic foundation in engineering and industrial electronics. Renowned for his leadership in product development and risk mitigation, Rakesh has consistently driven innovation and excellence across multiple ICT platforms, making him a highly accomplished professional in the industry.
Jin Tiam Loh
Regional Sales Director
A highly accomplished pre-sales leader with over 18 years of expertise in the contact center industry, specializing in designing and leading advanced voice and digital contact center solutions. Over the past three years, spearheaded the performance of a high-performing pre-sales team in the ASEAN region, driving the adoption of innovative Cloud Contact Center technologies and industry trends for both new and existing customers. Adept in architecting complex customer experience solutions, including workforce optimization (WFO), campaign management, customer journey enhancements, and social media interaction integration. As a mentor and coach, consistently enhances the pre-sales and technical expertise of team members to ensure the successful delivery of projects and foster long-term organizational growth.
