The Future is AI Powered Conversational Engagement
The inclusion of AI and video technology is driving the most rapid pace of innovation, improvement, and change ever experienced in the field of customer experience (CX). UniCh.AI™ next-generation AI and conversational customer engagement platform (CEP) from Consilium is helping organizations to implement digital CX strategy into customer journeys creating frictionless omnichannel customer experiences.
With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniCh.AI™ is a leading conversational AI platform which maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the HUNA bot.
Using the most advanced Google AI technology, a chatbot powered by UniCh.AI™ can be attached to a non-voice contact flow to recognize the intent of the caller, ask follow-up questions, and provide answers. UniCh.AI™ maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot. UniCh.AI™ can be integrated with any mobile or desktop application with customers getting access to various services using these applications and giving organizations an incredible opportunity to expand their market reach.
UniCh.AI™ apart from being a chatbot, also serves as a virtual assistance ,providing real-time context and advice to the agent, making customers and agent interactions more effective based on the most relevant customer interactions.