About Consilium Software:
We’re Consilium Software, a customer engagement platform SaaS company that have helped over 2,000 companies in more than 120 countries connect their employees with customers (www.consiliumsoftware.com).
- 2 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12. X product suite in the area of IVR, CVP, ICM, CTI – Application Development and Apps Maintenance
- Experience with vendors like Cisco, UCCE, UCCX, PCCE, Calabrio, Amazon Connect, Genesys, etc.
- Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps, and develop complete call flow over call studio.
- Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
- Well-versed with the integration of CVP Call Studio applications to remotely hosted web services – IVR
- Well Versed with SQL Queries and MS SQL Server database.
- CVP Reporting – Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
- Well Versed with Cisco CVP Architecture – Call Server, Voice Gateways, and Voice Browser.
- Solution Designing and Analyzing the IVR Call Flows.
- Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
- Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
· Product Exposure: Cisco UCCE, UCCX, IP IVR (CVP, VXML Server, ICM)
Technical Qualifications-:
1. B.Tech or equivalent education and experience.
Other Factors
1. Dynamic, motivated and self-driven
2. Good communication skills
3. Team Player
Please send your resume to careers@consiliuminc.com
