Call Center Technical Architect

Job Location: New Delhi

About Consilium Software:

 We’re Consilium Software, a customer engagement platform SaaS company that have helped over 2,000 companies in more than 120 countries connect their employees with customers (

  • 2 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12. X product suite in the area of IVR, CVP, ICM, CTI – Application Development and Apps Maintenance
  • Experience with vendors like Cisco, UCCE, UCCX, PCCE, Calabrio, Amazon Connect, Genesys, etc.
  • Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps, and develop complete call flow over call studio.
  • Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
  • Well-versed with the integration of CVP Call Studio applications to remotely hosted web services – IVR 
  • Well Versed with SQL Queries and MS SQL Server database.
  • CVP Reporting – Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
  • Well Versed with Cisco CVP Architecture – Call Server, Voice Gateways, and Voice Browser.
  • Solution Designing and Analyzing the IVR Call Flows.
  • Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
  • Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.

·         Product Exposure: Cisco UCCE, UCCX, IP IVR (CVP, VXML Server, ICM)

 Technical Qualifications-:

1.        B.Tech or equivalent education and experience.

Other Factors

1.    Dynamic, motivated and self-driven

2.    Good communication skills

3.    Team Player

Please send your resume to

Apply for this position

Allowed Type(s): .pdf, .doc, .docx