Consilium Software Unveils UniVCX™ 8.0, Enhancing Customer Engagement with Next-Gen Video Collaboration

UniVCX™: The Future of Video Collaboration

Singapore, Canada & India – November 28, 2023 – Consilium Software, a global leader in customer engagement solutions, today announced the launch of UniVCX™ 8.0, the latest iteration of its award-winning video collaboration platform. This enhanced version empowers businesses to elevate customer interactions through seamless integration with existing contact center solutions or as a standalone WebRTC based technology.

In today’s dynamic business environment, organizations seek to seamlessly integrate digital customer experiences without disrupting their existing contact center infrastructure. UniVCX™ 8.0 addresses this needs by offering frictionless integration with leading contact center platforms, including Cisco, Genesys, and Amazon Connect, enabling businesses to leverage the power of video collaboration without compromising their existing systems.

Trusted by some of the world’s largest telecom service providers, airports, banks, and e-commerce companies, UniVCX™ 8.0 delivers a comprehensive suite of features, including:

  • Real-time WebRTC Video & Voice Calling: Connect with customers across Android, iOS, web, and kiosk interfaces, providing a personalized and engaging experience.
  • Co-browsing, File Sharing, and Annotation Tools: Collaborate effectively with customers by sharing screens, exchanging files, and real-time annotation.
  • End-to-end Encryption, WCAG 2.1 Compliance, and AI Chatbot Integration: Ensure secure and compliant interactions while leveraging AI chatbots for enhanced customer support.

UniVCX™ 8.0 has innovative frameworks that incorporate video-based identity verification and guidelines for the use of AI and machine learning in identification and verification. Additionally, it provides supervisors with post-call survey features and empowers agents with video chat support, allowing them to seamlessly transfer calls when necessary. Organizations can seamlessly integrate real-time voice, video, and expert-assist interactive collaboration experiences directly into their customer-facing iOS and Android applications as well as desktop and mobile browsers.

“UniVCX™ 8.0 represents a significant leap forward in the video collaboration landscape,” said Pramod Ratwani, Founder and CEO of Consilium Software. “Our commitment to accessibility and inclusivity is reflected in our customer interfaces, which are designed to meet WCAG guidelines and ensure compatibility with JAWS (Job Access with Speech) for Kiosks screen reading software. Additionally, our UniVCX™ biometric authentication technology enables secure user onboarding through ID documents and facial recognition checks, ensuring the legitimacy of identity during medical consultations.”

With UniVCX™ 8.0, businesses can elevate their customer engagement strategies, fostering deeper connections and delivering exceptional customer experiences.

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software Public Relations