UniAgent™ by Consilium Powers Customer Experiences Through AI-Powered Platform
Singapore, Canada & USA, 16 April 2025 — Consilium Software, a global leader in customer engagement solutions with over 25 years of expertise, today launched UniAgent™, a groundbreaking omnichannel unified integration for leading CRM platforms, including SAP C4C, ServiceNow, Microsoft Dynamics, and Oracle Siebel. UniAgent™ is now available on the Webex App Hub for Webex Calling.
This innovative solution transcends traditional CRM integrations by delivering AI-powered, revenue-generating customer experiences. UniAgent™ empowers agents to seamlessly manage voice, chat, WhatsApp and other digital interactions within a single, intuitive interface, eliminating workflow bottlenecks and accelerating response times.
UniAgent™ leverages advanced AI to provide:
- Context-Aware Intelligence: Real-time insights and predictive analytics, enabling agents to deliver personalized, high-impact interactions that drive sales and customer loyalty.
- Automated, Intelligent Workflows: AI-driven task automation, freeing agents to focus on high-value interactions and revenue-generating activities.
- Enhanced First-Call Resolution: AI-powered knowledge base integration and real-time agent assistance, significantly reducing handling times and boosting customer satisfaction.
“UniAgent™ is not just a tool; it’s a strategic asset for businesses looking to maximize their revenue potential, said Pramod Ratwani, CEO of Consilium Software. “UniAgent™’s AI-enhanced CRM CTI connectors transform every interaction into a strategic opportunity, delivering measurable ROI and fostering sustainable growth. By providing agents with instant, AI-driven customer intelligence, we’re not just improving efficiency; we’re fundamentally reshaping how businesses generate revenue through exceptional customer experiences.”
Consilium UniAgent™ enhances business operations with key revenue-driving benefits. It unifies customer interactions across voice, chat, email, and social media through AI-powered omnichannel optimization, enabling targeted sales strategies. By leveraging AI to anticipate customer needs, it boosts conversion rates and accelerates sales cycles with real-time insights and automation, empowering agents to close deals swiftly. Businesses gain measurable ROI through comprehensive analytics and reporting that optimize revenue strategies, while rapid deployment ensures immediate improvements in agent productivity and revenue generation.
Consilium UniAgent™ is now available on the Webex App Hub.
About Consilium Software:
Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our SOC 2 Type 2, ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.ion security management and quality management systems, respectively.
