AI and digital powered Smart Cities solutions
Citizens in smart cities expect the highest quality of care during time of an emergency and the Consilium UniContact™ is emergency contact center solution that can provide 24/7/365 services. Consilium UniContact™ is all-in-one AI-enabled an intelligent cloud Contact Center solution that not only enhances Customer Experience (CX) across multiple channels such as Voice, Email, Chat, SMS, and Video but it also offers advanced features such as Chat Bots, Mobile Agents, SOS, and Artificial Intelligence (AI) to automate responses.
UniContact™ can also be applied to futuristic Smart Cities looking for an intelligent and connected experience solution. Following UniContact™ intelligent management approach, Smart Cities can deliver informed decisions that improves the environment for its residents. UniContact™ uses the latest Information and Communications Technologies (ICT) to build a ‘system’ for smart cities that combines Chat Bot, Omnichannel interaction, Mobile Agents, SOS and Artificial Intelligence (AI) that provides a holistic set of ICT solutions.
- Multi-Channel/Media communication & Collaboration
- Voice Call, Data, Video Call, social media, SMS, Email, Fax and Web Chat
- Continuously Talk never stop for Mobility
- Any Time, Any Place, Any Device
- Integrate Enterprise process flow
- Centralized Admin/Operator User Interface