Salesforce and Consilium Partnership
Consilium UniAgent™ is now available on Salesforce AppExchange, delivering seamless CTI integration with Cisco UCCX, P/UCCE, Webex CC, and Webex CCE. The latest version introduces Webex CC Call Transcription Posting to Salesforce Service Cloud Voice, providing automated insights and enhanced compliance.
Consilium Advantages:
- Embedded Softphone – Real-time call control within Salesforce.
- Call Transcription Posting – Webex CC transcripts auto-saved in Salesforce Service Cloud Voice.
- Screen Pop & Click-to-Dial – Instant customer data access & one-click calling.
- Omnichannel Support – Manage voice, chat, email, and social from one interface.
- Full Telephony Functions – Hold, Transfer, Consult, Conference & more.
- Real-Time Agent Presence & Missed Call Tracking – Never lose a customer interaction.
- Call Logging & Analytics – Auto-updates call records for better service & compliance.
Salesforce Products with Consilium UniAgent Integration
- Salesforce Service Cloud Voice – AI-driven call insights & automation.
- Salesforce AppExchange – Available for quick deployment.
- Cisco SolutionsPlus & Webex App Hub – Now orderable, with a special license + PS pricing offer valid until March 31, 2025.
