Consilium Software Launches AI-Powered CX Platform to Redefine Enterprise Customer Experience
Singapore, Canada & India —11 November, 2025 — Consilium Software, a global leader in AI-powered customer experience (CX) and contact center solutions, today announced the launch of its next-generation Consilium CX Platform. The new platform empowers enterprises to streamline customer engagement, enhance agent productivity, and deliver consistent, personalized experiences across every digital and voice channel.
Transforming Customer Experience with AI and Innovation
With over 35 years of CX expertise, Consilium Software continues to help global enterprises innovate and optimize customer engagement. Its flagship UniSuite™ platform is trusted by 2,000+ organizations in more than 100 countries, managing over 5 billion interactions annually, and is recognized for its reliability, scale, and intelligent design.
The Consilium CX Platform integrates AI and automation across its suite of applications, including:
- UniCampaign™ – Intelligent, data-driven outbound campaigns for maximum engagement.
- UniVCX™ – Real-time voice, video, and co-browsing for seamless, personalized customer support.
- UniAgent™ – Unified CRM and contact center desktop for superior agent productivity.
- UniQM™ & UniRSM™ – AI-powered analytics, coaching, and performance optimization.
- UniCloud™ & UniStudio™ – Centralized administration and intuitive IVR design tools.
- UniASR™ & UniTTS™ – Natural-sounding voice interactions through advanced speech recognition and synthesis.
- Consilium Splunkbridge – Integration with Splunk for actionable insights and operational intelligence.
Leadership Commitment to Continuous Innovation
“For more than two decades, Consilium has been defined by relentless innovation and continuous investment in building a world-class, AI-enabled CX platform,” said Pramod Ratwani, Founder & CEO of Consilium Software. “With the launch of Consilium CX, we’re enabling enterprises to go beyond omnichannel — delivering truly unified, intelligent, and humanized customer experiences that evolve with the way people connect today.”
Seamless Global Availability
Consilium’s AI-powered CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW), through the Genesys AppFoundry, and AWS marketplace providing customers with flexible, scalable access to Consilium’s trusted technology ecosystem.
About Consilium Software
Founded in 2007 and headquartered in Singapore, Consilium Software and its Uni™ digital customer engagement platform have helped over 2,000 organizations across 120+ countries connect employees and customers through voice, video, and digital channels. The company powers billions of interactions annually and combines contact center and CRM workflows into unified, AI-driven experiences that elevate customer engagement. Consilium holds leading certifications, including SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and full GDPR compliance.
