About Consilium Software:
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.)
Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)
We encourage you to visit our website https://www.consiliumsoftware.com before the interview.
Requirements
- 3 to 5 years’ experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12. X product suite in the area of CVP, IVR, ICM, CTI integration
- CVP Development with Consilium products – UniAgent-CTI, UniCampaign-List & Campaign Management, UniVCx
- Experience with vendors like Cisco, UCCE, UCCX, PCCE, Calabrio, Amazon Connect, Genesys, etc.
- Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps, and develop complete call flow over call studio.
- Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
- Well-versed with the integration of CVP Call Studio applications to remotely hosted web services – IVR
- Well Versed with SQL Queries and MS SQL Server database.
- CVP Reporting – Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
- Well Versed with Cisco CVP Architecture – Call Server, Voice Gateways, and Voice Browser.
- Solution Designing and Analyzing the IVR Call Flows.
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Technical Qualifications-:
- B.Tech or equivalent education and experience.
Other Factors
1. Dynamic, motivated and self-driven
2. Good communication skills
3. Team Player
Please send your resume to careers@consiliuminc.com
