Transform Your Customer Journey with AI: The Consilium Customer Engagement Platform (CEP)
Transform Your CX—smarter, faster, better.
Unify interactions, management, and business intelligence (BI) with Consilium’s all-in-one platform.
Designed to deliver AI-powered, omnichannel experiences.
Empower agents | Accelerate decisions | Automate tasks.
Optimize Outbound Campaigns with Smart Automated and Compliant Solutions
Enhance Engagement and Efficiency with Solutions for Omnichannel Campaigns Across Voice, Email, SMS, and IVR.
Personalize Customer Experiences with Consilium’s CRM-CTI Solution
Seamlessly Integrate 20+ CRMs into Your Communication Platform for Enhanced Engagement
• Unified Digital Channel Management
• Post-Interaction Analysis
• Live Interaction Tracking in CRM
Optimize Agent Performance with AI-Driven Real-Time Monitoring and Coaching
Enhance team connectivity and performance with monitoring, transcripts, and coaching solutions.
• Real-Time Call Transcripts with AI Pro
• Continuous monitoring/coaching
Streamline Interactions with Video-powered Support and Personalized Assistance.
Redefine Customer Support with Seamless Video Calls, Co-Browsing, and Document Sharing.
Industry-Specific Solutions Tailored to Your Unique Needs
Seamless Security for Fraud Prevention and Personalized Financial Experiences.
Real-Time Monitoring | Secure Communication | AI-Driven Insights.
Effortless Integration for Better Care and Connected Patient Experiences.
Outbound Engagement | CTI Integration | Video Integration
Interactive Support for Faster Loan Approvals and Refinancing Opportunities..
Real-Time Updates | Predictive Outreach | Guided Consultations.
Delivering Hassle-Free Travel Through Personalized Assistance and Smart Operations.
Live Guidance | Automated Check-Ins | Real-Time Flight Updates | Proactive Disruption Management
Streamlined Operations for Better Support and Customer Satisfaction
Remote Monitoring | Quality Assurance | AI-Driven Engagement.
Proactive Outreach for Inclusive and Efficient Citizen Services.
Timely Notifications | Guided Assistance | Real-Time Analytics.
Schedule a consultation with our experts
