Advancing Patient Care with Intelligent Systems

Transform Patient Care with Intelligent & Seamless Healthcare Solutions

Consilium digital engagement platform is specially designed to meet the ever-growing demands of healthcare industry to deliver exceptional patient services.

Healthcare - Focused Use Cases

HealthCare

Effortless Patient Care Coordination UniAgent™

  • Integrate EHRs to provide agents with instant access to patient history during interactions.
  • Manage voice, email, and chat interactions seamlessly for personalized patient care.
  • Ensure HIPAA-compliant communication through secure CRM integration.

Smarter Patient Engagement UniCampaign™

  • Automate appointment reminders with SMS, email, and voice notifications to reduce no-shows.
  • Use AI-driven workflows to enhance patient adherence through post-treatment follow-up campaigns.
  • Meet data protection requirements with robust HIPAA-compliant communication tools.

Seamless Telehealth Solutions UniVCX™

  • Enable secure HD telehealth sessions for remote patient care.
  • Assist patients in navigating health portals and completing forms online with co-browsing.
  • Protect sensitive data during video interactions with data masking compliance.

Data-Driven Healthcare Insights UniDashboard™

  • Monitor appointment adherence and engagement metrics in real-time.
  • Identify performance gaps with agent productivity metrics.
  • Ensure efficient operations during peak demand with optimized resource allocation

Intelligent 24/7 Patient Support UniCH.AI™

  • Provide instant responses to patient inquiries via AI-powered chatbots.
  • Automate interactions for continuous patient engagement with 24/7 support.
  • Adapt communication based on patient behavior with sentiment-based personalization.

Consilium Customer Engagement Platform Compatible with all Contact Centers

Consilium Customer Engagement Platform for HealthCare are compatible with Cisco, Genesys, Avaya and Amazon Connect contact centers.

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