Advancing Patient Care with Intelligent Systems
Transform Patient Care with Intelligent & Seamless Healthcare Solutions
Consilium digital engagement platform is specially designed to meet the ever-growing demands of healthcare industry to deliver exceptional patient services.
Healthcare - Focused Use Cases


Effortless Patient Care Coordination UniAgent™
- Integrate EHRs to provide agents with instant access to patient history during interactions.
- Manage voice, email, and chat interactions seamlessly for personalized patient care.
- Ensure HIPAA-compliant communication through secure CRM integration.
Smarter Patient Engagement UniCampaign™
- Automate appointment reminders with SMS, email, and voice notifications to reduce no-shows.
- Use AI-driven workflows to enhance patient adherence through post-treatment follow-up campaigns.
- Meet data protection requirements with robust HIPAA-compliant communication tools.


Seamless Telehealth Solutions UniVCX™
- Enable secure HD telehealth sessions for remote patient care.
- Assist patients in navigating health portals and completing forms online with co-browsing.
- Protect sensitive data during video interactions with data masking compliance.
Data-Driven Healthcare Insights UniDashboard™
- Monitor appointment adherence and engagement metrics in real-time.
- Identify performance gaps with agent productivity metrics.
- Ensure efficient operations during peak demand with optimized resource allocation


Intelligent 24/7 Patient Support UniCH.AI™
- Provide instant responses to patient inquiries via AI-powered chatbots.
- Automate interactions for continuous patient engagement with 24/7 support.
- Adapt communication based on patient behavior with sentiment-based personalization.
Consilium Customer Engagement Platform Compatible with all Contact Centers
Consilium Customer Engagement Platform for HealthCare are compatible with Cisco, Genesys, Avaya and Amazon Connect contact centers.