Transform CX Strategy with Consilium on Genesys AppFoundry

Consilium’s innovative solutions, listed on Genesys AppFoundry, empower businesses to deliver exceptional customer experiences (CX) and drive digital transformation across Genesys Engage, Cloud, and Pure Connect platforms.

Our products are now listed on Genesys Appfoundry! Explore innovative solutions to enhance your workflow.
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Consilium Solutions on Genesys AppFoundry

Consilium’s products are available on Genesys AppFoundry as Pure Cloud-Embedded Framework and Premium Applications, offering a fully integrated Contact Center (CC) Suite for enhanced Digital Intelligence and CX.

  • Intelligent single-screen interface integrating Genesys Cloud with CRM platforms like Salesforce, ZOHO, Microsoft Dynamics, and more.
  • Streamline agent workflows faster, smarter customer interactions.
  • Omni-channel List and Campaign Management (LCM) solution.
  • Proactively engage customers via voice, SMS, and email with real-time journey management.
  • Comprehensive Quality Monitoring: Enables continuous analysis of agent performance and customer interactions.
  • Intelligent Monitoring: Leverages advanced tools to create custom categories, track specific keywords, and assess customer sentiment.
  • Actionable Insights: Automatically forwards flagged interactions to quality plans for deeper analysis and improvement.
  • Automate Genesys Cloud user provisioning with Active Directory sync.
  • Manage security with role-based access and granular controls.
  • Centralized management for onboarding, offboarding, and scaling operations.
  • Add live chat, video, and co-browsing to Genesys platforms.
  • Ideal for industries like banking, airports, and healthcare for digital-first CX.

Why Consilium for Genesys Contact Centers?

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