Transform your CX with Consilium on Genesys Cloud
As a Genesys Partner, Consilium Software delivers AI-powered contact center solutions that enhance customer experience (CX), agent productivity, and operational efficiency across Genesys Cloud, Engage, and Pure Connect.
With 35+ years of expertise and 3 billion+ interactions annually across 120+ countries, we help businesses seamlessly integrate, optimize, and scale Genesys solutions with AI automation, omnichannel engagement, quality monitoring, and real-time analytics—ensuring a scalable, secure, and future-ready contact center.
Our Key Offerings
Consilium AI-Driven CRM CTI Integration Solution
Voice, Chat, Email, SMS, and Social interactions with prebuilt CRM CTI connectors, intelligent call routing, and unified agent experience. Explore now
Consilium Video-Powered & Co-Browsing Solution
Real-time video assistance, screen sharing, and co-browsing for collaborative troubleshooting and superior digital engagement. Explore now
Consilium AI-Driven Campaign Management Solution
Automated AI-powered customer outreach with predictive dialing, omnichannel engagement, and intelligent customer segmentation via voice, SMS, email, and WhatsApp. Explore now
Consilium Intelligent Quality Monitoring & Compliance Solution
Real-time call & screen monitoring, AI-driven agent scoring, and post-call analytics for performance optimization and compliance tracking. Explore now
Consilium AI-Powered Reporting & Analytics Solution
Live dashboards, real-time insights, historical analytics, and agent performance tracking for data-driven decision-making and CX optimization. Explore now
Our products are now listed on Genesys Appfoundry! Explore innovative solutions to enhance your workflow.
Bridging the Gaps in Traditional Contact Centers
Why Choose Consilium for Genesys?
