Consilium Unveils UniCampaign™ v15, an AI-Powered Campaign Engine, Backed by Two Decades of CX Engineering
New release leverages significant AI investment and 20 years of engineering innovation to deliver enhanced compliance, omnichannel flexibility, and superior outbound performance for enterprises.
USA, CANADA, SINGAPORE – October 03, 2025 – Consilium Software, a global provider of AI-powered customer engagement solutions, today announced the launch of UniCampaign™ Version 15, now available. Reflecting over two decades of dedicated engineering focus in building innovative CX products, this latest release is the culmination of Consilium’s deep investment in artificial intelligence. UniCampaign™ v15 introduces stronger AI, deeper compliance automation, and true omnichannel flexibility, revolutionizing outbound performance, agent productivity, and regulatory alignment”.
“UniCampaign Version 15 raises the bar for outbound engagement by integrating advanced intelligence, automation, and real-time compliance controls,” said Pramod Ratwani, CEO of Consilium Software. “This launch is a testament to our 20-year journey in CX engineering and our significant investment in AI. It represents the next step in our innovation partnership with Cisco, empowering contact centers to drive results, stay ahead of regulatory demands, and build smarter customer relationships.”
Key Enhancements in UniCampaign™ Version 15
Building on its legacy of outbound expertise, UniCampaign™ v15 delivers a suite of powerful features for Contact Center:
- True Omnichannel Engagement: Seamlessly orchestrate campaigns across Voice, IVR, SMS, Email, and WhatsApp from a single, unified platform with advanced list management.
- Smarter Campaign Controls: Utilize sophisticated contact selection rules and dynamic list segmentation to target the right audience at the right time.
- AI-Driven Campaign Optimization: Leverage AI for dynamic scripting, intelligent pacing, real-time agent guidance, and predictive analytics to maximize connection rates and outcomes.
- Automated Compliance & Privacy: Proactively manage risk with built-in controls for time zones, GDPR, DNC lists, and other region-specific regulations.
- Seamless Integrations: Plug directly into core business systems, including EHR/EMR platforms, CRMs, and analytics tools like Splunk, for a fully connected ecosystem.
Why Choose UniCampaign™ v15?
- Accelerate Time-to-Value: Instantly deploy campaigns for healthcare reminders, financial renewals, or collections with powerful automation.
- Gain Real-Time Control: Monitor agent performance, track right-party contacts, and view comprehensive compliance dashboards on the fly.
- Reduce Operational Costs: Automate list scrubbing, intelligently balance high-volume campaigns, and seamlessly scale BPO operations.
- Stay Fully Compliant: Engage customers confidently with built-in safeguards for HIPAA, GDPR, DNC, and more.
- Boost Revenue & Outcomes: Improve collections recovery, increase renewals, reduce appointment no-shows, and drive upsell conversions.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 organizations in more than 120 countries connect employees with customers. Our cloud-based and on-premises software powers over 5 billion interactions annually across voice, video, and digital channels. Consilium solutions go beyond omnichannel, blending contact center and CRM workflows into a single experience powered by AI, bots, and Robotic Process Automation (RPA). Our commitment to security and quality is reflected in our certifications, including SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and GDPR compliance.
