Consilium SplunkBridge: Turning WXCC Events into Actionable Insights
Consilium SplunkBridge connects WXCC’s raw, event-driven data with Splunk’s analytics, transforming unstructured events—like agent activities, task updates, and campaign outcomes—into structured insights. This integration empowers smarter decisions, improved performance tracking, and optimized workflows.
Shields Webex Contact Center from downstream outages with durable queuing and intelligent retry mechanisms, ensuring zero data loss even during failures.
Streams live agent and task events alongside historical campaign data, creating a continuous, unified timeline in Splunk for deeper insights.
Normalizes diverse APIs into a consistent Splunk-friendly schema and enriches events with metadata like agent details, task information, and location data.
Dynamically adjusts batch sizes to maximize throughput, prevent API throttling, and ensure reliable data delivery with back-off and retry logic.
Protects sensitive data by masking PII, encrypting all transfers, and enforcing strict access control through RBAC and secure token management.
Protects sensitive data by masking PII, encrypting all transfers, and enforcing strict access control through RBAC and secure token management.
Organizes events into logical datasets—such as agent activity, task events, and campaign outcomes—making filtering, reporting, and analysis effortless.
Enhances raw or incomplete records with contextual metadata like agent profiles, task descriptions, and geo-location for more meaningful insights.
Let’s talk about how SplunkBridge can optimize your customer service strategy for lasting impact.
