Consilium Software Unveils UniVCX™ and UniQM™ to Advance Applied GenAI for Customer Experience at Cisco Live 2026
USA, CANADA, SINGAPORE, NETHERLANDS – February 12, 2026 — Consilium Software, a global provider of AI-powered customer experience solutions, today announced the launch of UniVCX™ and UniQM™, two AI-driven solutions for Webex Contact Center, unveiled at Cisco Live 2026 in Amsterdam.
Designed for enterprises moving beyond experimentation, UniVCX™ and UniQM™ apply GenAI and predictive AI to real customer interactions—enhancing digital engagement, quality management, and operational visibility at scale. Both solutions are available on the Webex App Hub and align with enterprise security and compliance requirements.
“There is a clear difference between talking about GenAI and deploying AI that works in production,” said Pramod Ratwani, CEO of Consilium Software. “For nearly 20 years, we have invested in CX engineering and applied AI. With UniVCX™ and UniQM™, we are bringing GenAI into real-world workflows—improving trust, performance, and outcomes across every customer interaction.”
UniVCX™ and UniQM™: Applied AI for High-Trust CX and Performance
Debuting at Cisco Live 2026, UniVCX™ and UniQM™ extend Webex Contact Center with AI-driven capabilities purpose-built for enterprise customer experience.
Key Benefits
- Faster resolution of complex, high-value interactions
- Continuous agent performance improvement and coaching
- Stronger compliance, risk mitigation, and CX visibility
Key Capabilities
- UniQM™: AI-driven quality management across 100% of interactions, including automated scoring, sentiment analysis, compliance monitoring, and real-time insights
- UniVCX™: AI-enabled digital and visual engagement with secure co-browsing, visual assistance, and sensitive data masking
- Unified analytics across voice, digital, screen, and transcript data
Together, UniVCX™ and UniQM™ help organizations operationalize GenAI—delivering more intelligent, human, and trustworthy customer experiences at enterprise scale.
Availability
UniVCX™ and UniQM™ are available on the Webex App Hub for Webex Contact Center customers worldwide.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software is a global provider of AI-powered customer engagement solutions. Its Uni™ platform supports more than 2,000 organizations across 120+ countries, powering over 5 billion interactions annually across voice, video, and digital channels.
Consilium unifies contact center, CRM, and digital workflows using AI, automation, conversational bots, and RPA to deliver secure, scalable, and differentiated customer experiences. The company holds certifications including SOC 2 Type II, ISO/IEC 27001:2022, and ISO 9001:2015. CRM workflows into unified, AI-driven experiences that elevate customer engagement. Consilium holds leading certifications, including SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and full GDPR compliance.
