Consilium Software Recognized with New Market Breakthrough Award for Genesys Contact Centers in APAC

Consilium Software has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers at the Genesys Asia-Pacific & Japan Partner Forum held in Chiang Mai, Thailand

Consilium Software, a leading Unified Communications solutions company, has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers. Consilium was presented this award at the Genesys Asia-Pacific & Japan Partner Forum held in Chiang Mai, Thailand in recognition of their outstanding performance in 2009. The year was marked by a string of Consilium wins in successfully selling and delivering Genesys contact center solutions to the global business process outsourcing (BPO) sector.

Consilium Software has built a reputation for highly seasoned skills in architecting, designing and implementing Genesys contact centers for direct accounts and to Genesys and Alcatel-Lucent customers worldwide. Consilium’s specializations include Genesys multi-site deployments, SIP, GVP (Genesys Voice Portal) for speech applications, outbound contact management, TDM-to-IP migration and a full range of Consilium UniAgent™, UniInsight™ and UniQM™ products which complement the Genesys solution.

Pramod Ratwani, President and Executive Chairman, Consilium Software, said that, “Consilium has taken advantage of years of experience in this industry, ground-breaking strategies and our track record of delivery in winning new business and competitive displacements. We are in the process of launching a new managed services initiative which will provide hosted contact center and custom-built applications in a very cost-effective platform. Consilium will provide a unique value proposition with this offering, backed solidly by our by best-in-class professional services and established support organization.”

“We are extremely pleased and honored to get the Genesys New Market Breakthrough Award. We will continue to delight our clients with innovative solutions and the high-quality of services that they have come to expect from us,” said Srikanth Sesh, CEO of South Asia and Middle East Operations at Consilium Software.

Consilium Software is a Premier-tier Asia Pacific partner of Genesys Telecommunications Laboratories, an Alcatel-Lucent company. In the Americas, Consilium is an Advanced partner with a Genesys System Integrator (SI) and ISV relationship. In addition, Consilium is a global professional services partner having delivered projects and won repeat business as sub-contractor to Genesys and Alcatel-Lucent in the UK, Europe, the Middle East, Asia Pacific and Africa.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium’s solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium’s own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium’s UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.