Consilium Software Launches UniAgent™ on Salesforce1AppExchange, the World’s Leading Marketplace

Customers can now benefit from improved call management and greater user productivity

Consilium Software taps into the power of’s social, mobile and connected cloud technologies to help accelerate business transformation for the connected world

Consilium Software today announced it has launched UniAgent™ on Salesforce1AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The ConsiliumUniAgent™provides pre-packaged integrations between Salesforce and leading contact centre and unified communications platforms. The ConsiliumUniAgent™ soft phone is embedded within the Salesforce user interface, providing automated workflows, presence-based tools and real-time performance indicators.

Built on the Salesforce1Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, ConsiliumUniAgent™ CTI Connector is currently available on the AppExchange at

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Connect in a Whole New Way with Social, Mobile and Connected Cloud Technologies

Consilium Software, through its UniAgent™solution, provides Computer Telephony Integration (CTI) and leverages Salesforce’s latest Open CTI based product architecture to achieve a robust and easy-to-use product which boosts agent productivity.

With Consilium UniAgent™on Salesforce1 AppExchange, customers will have quicker access to UniAgent™ all-in-one functionality.

Product Key Features

ConsiliumUniAgent™ provides users with coordinated data for call answers and call transfers, presence enabled smart click-to-call option, outboundscreen pop, besides all the standard call control features.  It is compatible with Cisco Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM.)

About the Salesforce1 AppExchange

The Salesforce1 AppExchange is the world’s leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.

Salesforce, Salesforce1, AppExchange and others are among the trademarks of, inc.

About Consilium Software

Consilium Software develops unified communications (UC) software and solutions for enterprises and contact centers.  Consilium Software offers a complete solutions platform for unified communications and collaboration with alliance products, Consilium technology powered services and Consilium’s proprietary Uni™ suite of products and applications. The ConsiliumUniCloud™ Service Automation Platform enables easy transition of unified communications and contact center applications to cloud-based delivery. Consilium Software continues to deliver the highest levels of customer satisfaction, ease of use and manageability while bringing down the overall total cost of ownership  Consilium Software is headquartered in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)

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