Consilium Launches UniCampaign™ v15 for Microsoft Dynamics 365 Contact Center, Delivering AI-Orchestrated Outbound Campaign Management

USA | CANADA | SINGAPORE — March 11, 2026 — Consilium Software, a global provider of AI-orchestrated customer engagement solutions, today announced the availability of UniCampaign™ Version 15 integrated with Microsoft Dynamics 365 Contact Center and Customer Service.

Built on over 30 years of outbound campaign expertise and sustained investment in artificial intelligence, UniCampaign™ v15 brings AI-orchestrated outbound campaign management natively into the Dynamics 365 ecosystem. The solution enables organizations to intelligently determine who to engage, when to engage, how to engage, and with what action across voice and digital channels—while enforcing compliance before execution.

Designed for Dynamics 365 Contact Center and Customer Service environments, UniCampaign™ v15 helps enterprises improve connection rates, increase agent productivity, reduce operational and compliance risk, and drive measurable revenue and service outcomes. The platform is SOC 2 Type II compliant, providing enterprise-grade security, availability, and data protection for regulated industries.

 “With UniCampaign v15, Consilium brings AI-orchestrated outbound campaign management into the Microsoft Dynamics 365 Contact Center and Customer Service platform, enabling customers to improve engagement effectiveness, operational efficiency, and business outcomes, ” said Pramod Ratwani, CEO Consilium Software.

By integrating tightly with Dynamics 365 data, workflows, and security, UniCampaign™ v15 enables contact centers to:

“Microsoft Dynamics 365 is designed to empower organizations with intelligent, connected customer engagement,” said Venkat Anantharaman, Senior Product Manager Microsoft Dynamics 365.“With Consilium’s UniCampaign integrated into the platform, organizations gain the confidence to drive proactive, compliant outbound engagement using proven operational patterns and industry expertise. Together, we help contact centers work more efficiently, scale engagement responsibly, and achieve stronger, more predictable outcomes.”

Consilium UniCampaign™ v15 is now available on the MicrosoftMarketplace.

About Consilium Software

Founded in 2007 in Singapore, Consilium Software is a global provider of AI-powered customer engagement solutions. Its Uni™ platform supports more than 2,000 organizations across 120+ countries, powering over 5 billion interactions annually across voice, video, and digital channels.

Consilium unifies contact center, CRM, and digital workflows using AI, automation, conversational bots, and RPA to deliver secure, scalable, and differentiated customer experiences. The company holds certifications including SOC 2 Type II, ISO/IEC 27001:2022, and ISO 9001:2015. CRM workflows into unified, AI-driven experiences that elevate customer engagement. Consilium holds leading certifications, including SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and full GDPR compliance.

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