Consilium Enters its 10th Year as Cisco Contact Center Specialist Partner

Consilium Software, the unified communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, today announced that it has once again earned the designation of Cisco Systems’ Advanced Collaboration Architecture Specialization, certified as a Cisco Cloud Collaboration partner, and made sizable new investments to mark its decade-old partnership with Cisco

Consilium started in 2007 as a Cisco contact center specialist partner in India and Singapore, a focus which has expanded over time to Cisco contact center and cloud collaboration solutions, and Consilium’s Uni™ suite of Cisco Compatible products for the global market.  Consilium has maintained the prized Cisco Authorized Technology Provider (ATP) specialization for Unified Contact Center Enterprise (UCCE) in the Asia Pacific region since 2008, with India as the host country and an ATP-UCCE lab in New Delhi for software development and “real-world” testing to simulate actual end-user conditions.  Consilium’s Advanced Collaboration Architecture and ATP-UCCE designations, and long-standing Cisco DevNet credentials are the foundations enabling the selling, planning, designing, implementing, configuring, integrating, and supporting of Cisco’s complete collaboration and contact center portfolio.

The recently acquired Cisco Cloud Collaboration Resale Partner status allows Consilium to sell and implement new technologies such as Cisco Context Service, a cloud-based storage for customer journey data, enabling delivery of an omni-channel customer service experience.

“Consilium has invested significantly and continually in practice building and product development centered on Cisco’s unified communications and contact center platforms.  What has emerged is a business model different from almost all other Cisco partners, with Consilium providing the unique capabilities, Cisco-complementing Consilium Uni™ products, and the Consilium UniCloud™ unified cloud fulfillment platform, the three key elements which have enabled Cisco and our partners to win and execute significant new deals.  We are proud that over 300 customers in more than 70 countries have trusted Consilium’s products and services,” said Pramod Ratwani, Founder, and CEO of Consilium Software.

Consilium also announced the opening of a new wing at the New Delhi development center, extending capacity by 30 seats, and the establishment of Cisco partnership and operations in the Philippines with Manila-based presales solutions engineering.

About Consilium Software

Consilium conceives, develops and delivers enterprise software for unified communications (UC) and contact centers.  Our software adds CRM integration, service automation and insight to Cisco, Microsoft and leading UC vendors.  Consilium UniCloud™, UniAgent™, UniCampaign™ and UniDashboard™ products enhance the performance and productivity levels of enterprise customers and service providers.  Our solutions are used by more than 300 companies, banks, telcos, and governments on six continents, and have been certified by Cisco and Salesforce. Consilium Software is headquartered in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), the Philippines (Manila), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)