Consilium & Amazon Connect: Power the Future of CX
As an AWS Consulting Partner, Consilium Software delivers AI-powered CX solutions for Amazon Connect, enhancing customer engagement, agent productivity, and efficiency.
With 35+ years of expertise and 5 billion+ interactions annually across 120+ countries, we empower businesses with automation, intelligent routing, real-time analytics, and seamless CRM integration
Our Key Offerings
Consilium AI-Driven CRM CTI Integration Solution
Voice, Chat, Email, SMS, and social interactions, prebuilt CRM CTI connectors, call routing and unified agent experience.
Consilium Video-Powered & Co-Browsing Solution
Real-time video assistance, screen sharing, and co-browsing.
Consilium AI-Driven Campaign Management Solution
AI-powered customer outreach with predictive dialing, omnichannel engagement, and data-driven segmentation via voice, SMS, email, and WhatsApp.
Consilium Intelligent Quality Monitoring & Compliance Solution
Real-time call & screen monitoring, AI-driven agent scoring, post-call analytics for performance optimization and compliance tracking.
Consilium AI-Powered Reporting & Analytics Solution
Live dashboards, real-time insights, historical analytics, and agent performance tracking.
Our Products on AWS MarketPlace! Explore Innovative Solutions To Enhance Your Workflow
Bridging the Gaps in Traditional Contact Centers
Why Consilium for Amazon Connect?
