About Us

Consilium Software, founded in 2007, is a global leader in Customer Experience (CX) and digital engagement solutions. Our AI-enabled platform powers 2,000+ organizations in 100+ countries, delivering over 5 billion seamless voice, video, and digital interactions annually. With cloud and on-premises deployments, Consilium unifies contact center, CRM, and workflow automation, enhanced by AI, bots, and RPA, enabling personalized, efficient, and data-driven customer engagement at scale. Trusted for reliability and security, we hold SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and GDPR certifications, serving industries including healthcare, banking, retail, telecom, BPO, and the public sector.

More than 2,000 customers worldwide have relied on us for the comprehensive CX transformation

We are glad to be a part of countless success stories by providing best-in-class Consilium on-premise and Cloud solutions

Industry focus solutions

Consilium has 9 global offices with customers in 100+ countries and 2000+ global deployments across business verticals like banking, telecom, logistics & travel, healthcare, government, education, and retail.

What Differentiates Us

Adaptive & Efficient

Scalable, Agile, and Customizable Solutions: Built to adapt to your evolving needs and budget.

Comprehensive & Unified

Unified CX Ecosystem: From AI self-service to workforce management.

Seamless & Connected

Seamless Omni-Channel Experiences: Connect with customers wherever they are

Strong Alliances

Industry-leading partnerships for end-to-end solutions.

Passionate Team

Dedicated to your success: Our CX experts deliver results

Proven Leadership

20+ years of innovation: Transforming customer experiences.

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Career with us

Consilium has 9 global offices with customers in 100+ countries and 2000+ global deployments across business verticals like banking, telecom, logistics & travel, healthcare, government, education, and retail.

Why choose us

interaction

Powering 5 Billion-Plus Interactions Each Year

digital-channel

Simplifying the Management of Voice, Video, and Digital Channels

chatbot

Creating Fluid Experiences With Artificial Intelligence (AI) and Chatbots

crm

Beyond omni-channel, our solutions integrate contact centers and CRMs

Employee Experience

Hear what our employees are saying about working with us

Madhuri Negi

It's a great experience for me to work with Consilium. I love to learn new things, which keeps me engaged and excited. I have freedom within my job and a management that appreciated the work.

Dennis Harfin

It's a lot more open here than a traditional organization is perceived to be, right from the leadership level. We are a very collaborative team with lot of experimentation with ideas and fun events.

Alex Tzang

I am really grateful to work at Consilium. I find it a place where I can grow together with the organization. It has helped me reach great heights by offering me new learning opportunities. I would say Consilium is a place to work where we can 'accomplish more together'.

Brij Raj Prasad

I started my career at Consilium Software in 2015 as Trainee. Working with cross team has provided ample opportunity to learn and grow professionally as well as personally. It is a pleasure to be a part of this wonderful organization.

Rajat Gandotra

My overall experience with the Consilium through the last 3+ years working here has been excellent. It's a great work environment , given many opportunities to grow and learn new things in this niche field of work and genuinely enjoy being there.

Jin Tiam Loh

I enjoy and look forward to showing up for work everyday because of my amazing team! Every day is a new opportunity for me to learn and grow in my professional life.

Melissa Chen

Consilium is indeed a great place to work at. Everyday spent here is full of learning opportunities. Many studies have confirmed that employees stay at companies where they are equally challenged, motivated, recognized and respected; I found all these elements at Consilium.

Peggy Ou Yang

Consilium is an awesome place to work. A high energy atmosphere, transparent culture, internal communication, leadership support coupled with loads of learning opportunities help the individual act as an entrepreneur in their own space.

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