Consilium UniVCX™ Overview
UniVCX™ is an AI-powered enterprise digital engagement platform that combines AI-guided co-browsing, secure video engagement, live e-signature, and real-time collaboration into a single compliant session — turning complex interactions into measurable business outcomes.
Some customer interactions simply can’t be resolved with voice or chat alone. Onboarding a new banking customer, verifying identity for a regulated service, guiding someone through a complex insurance claim, or closing a financial agreement — these are high-stakes moments where the experience directly determines whether a customer converts, stays, or leaves.
UniVCX™ gives agents the tools to be truly present in those moments — seeing exactly what the customer sees, guiding them visually through any web journey, verifying identity face-to-face via secure video, and closing agreements with live e-signature — all within one encrypted, compliant session, without the customer ever switching apps or channels.
See What They See
Agents co-browse the customer's exact screen in real time — no confusion, no misdirection, no repeat calls.
Face-to-Face, Fully Secure
Encrypted WebRTC video for identity verification, consultations, and complex issue resolution — from any device.
Close It in the Session
Live e-signature and document execution mean agreements close at the point of commitment — no follow-up, no drop-off.
Built for Banking & Financial Services, Healthcare, Insurance, and complex contact center environments — wherever high-stakes interactions demand more than a phone call.
Key Capabilities of UniVCX
AI-Guided Co-Browsing
• AI assistance surfaces contextual guidance for agents during co-browse sessions
• PII fields and sensitive data automatically masked before the agent's view — privacy by design
• Works across any website or web application — no customer installation required
Secure Video Engagement
• Seamlessly escalated from any chat or voice interaction in one click
• Consent-driven session recording built in — full audit trail for compliance
• Integrated with eKYC for identity verification during live video sessions
Integrated eKYC & Identity Verification
• Designed for banking, healthcare, insurance, and other regulated environments
• eKYC completed within the existing session — no separate verification flow required
• Supports compliance with KYC, AML, and identity verification regulations
Live e-Signature & In-Session Document Execution
• Consent capture and compliance documentation built into the signing flow
• No follow-up emails, no abandoned agreements — commitment captured in the moment
• Full audit trail of signed documents retained for compliance and record-keeping
AI Supervisor Assist & Real-Time Agent Guidance
• Compliance alerts triggered automatically when regulated topics or actions arise
• Live sentiment cues help agents read and adapt to customer emotional state
• Supervisor monitoring and intervention available in real time — whisper guidance without customer interruption
Automated PII Detection & Secure Data Masking
• Sensitive fields in co-browse sessions are hidden from agent screens in real time
• Built for GDPR, PCI, HIPAA, and other data protection compliance requirements
• Masking rules configurable by organisation, industry, and data type
With Consilium UniVCX, your business can:
- Faster Onboarding — With Less Drop-Off
- Higher First-Contact Resolution
- Revenue Closed at the Point of Commitment
- Reduced Handling Time Across Complex Interactions
- Enterprise Compliance — Across Every Regulated Interaction
- Customer Experiences That Build Loyalty
- Fraud Reduction in High-Risk Interactions
- Continuous Improvement — Session by Session
Let’s Transform Your Customer Conversations into Outcomes
Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.
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