Consilium Unified Agent Desktop: Empowering Agents to Elevate Customer Experience
UAD (Unified Agent Desktop) by Consilium Software is a high-performance, customizable agent interface designed to streamline contact center operations. It offers a lightning-fast user experience, a drag-and-drop desktop creator for supervisors, integrated outbound campaign tools, CRM integration, real-time reporting, and full support for digital channels like voice, chat, email, and WhatsApp—all from a single unified platform.
- Optimized for speed and responsiveness.
- Reduces customer wait times and enhances agent productivity.
- DIY interface for supervisors to design personalized desktops.
- Custom . widgets tailored to roles, teams, or campaigns.
- Allows agents to manage outbound calls, lists, and tracking without leaving the interface.
- It eliminates the need for agents to switch between multiple applications, streamlining their workflow.
- Connects with major CRM platforms.
- Enables real-time data retrieval and automatic logging for better agent context.
- Real-time dashboards and monitoring tools.
- Track agent performance, campaign metrics, and operational insights.
- Unified handling of voice, chat, email, WhatsApp, and more.
- Enables a seamless omnichannel customer experience.
- It provides a modern workspace designed to optimize agent efficiency and supervisor oversight.
Contact us to explore how Consilium UAD can enhance your customer service strategy and drive performance
