Consilium & Amazon Connect: Power the Future of CX
As an AWS Consulting Partner, Consilium Software delivers AI-powered CX solutions for Amazon Connect, enhancing customer engagement, agent productivity, and efficiency.
With 35+ years of expertise and 5 billion+ interactions annually across 120+ countries, we empower businesses with automation, intelligent routing, real-time analytics, and seamless CRM integration
Our Key Offerings
Consilium AI-Driven CRM CTI Integration Solution
Voice, Chat, Email, SMS, and social interactions, prebuilt CRM CTI connectors, call routing and unified agent experience.
Consilium Video-Powered & Co-Browsing Solution
Real-time video assistance, screen sharing, and co-browsing.
Consilium AI-Driven Campaign Management Solution
AI-powered customer outreach with predictive dialing, omnichannel engagement, and data-driven segmentation via voice, SMS, email, and WhatsApp.
Consilium Intelligent Quality Monitoring & Compliance Solution
Real-time call & screen monitoring, AI-driven agent scoring, post-call analytics for performance optimization and compliance tracking.
Consilium AI-Powered Reporting & Analytics Solution
Live dashboards, real-time insights, historical analytics, and agent performance tracking.
Our Products on AWS MarketPlace! Explore Innovative Solutions To Enhance Your Workflow
Bridging the Gaps in Traditional Contact Centers
|
Common Challenges
|
How Consilium Enhances Amazon Connect
|
|
|---|---|---|
Why Consilium for Amazon Connect?
AWS-Certified Experts
Proven expertise in Amazon Connect & AWS cloud solutions
End-to-End Implementation
Onboarding, IVR development, reporting, and security
AI-Powered Innovation
Intelligent campaigns, analytics, and self-service automation
Proven Business Impact
Reduced costs, improved CSAT, and higher efficiency
