Interaction Suite

Unify all your customer interactions to deliver personalized & contextual CX across voice and digital channels.

- UniAgent™- Smart CRM- CTI Connectors
- UniXpert™- CRM Connectors Gadgets
- UniContext™- Contextual Management
- UniSocial™- Multi-Channel Social Engagement

Cloud Contact Center

Enhance digital intelligence with All-In-One AI Enabled Cloud Contact Center from Consilium.

- ACD & SIP Logger
- IVR
- Outbound Contact Management

Management Suite

Consilium’s service automation & multi-vendor management platform help enterprises reduce complexity.
- UniCampaign™- List & Campaign Management
- UniCloud™- Provisioning & Automation Platform
- UniSupervisor™- For WxCC
- UniVRM™- Virtual Relationship Management
- UniStudio

video customer experience & chatbot

Design your customer journey with Next-Gen AI & Video enabled Customer Engagement Platform

- UniVCX™- Video Customer Experience
- UniCh.AI™- AI & Chatbots

Intelligence Suite

Improve decision making & quality management with AI-Powered Consilium Business Intelligent (BI) platform.

- UniRSM™- Remote Silent Monitoring & Coaching
- UniQM™ & UniVOX™- Quality Monitoring & Speech Analytics
- UniInsight™ & UniDashboard™- Advance Reporting & BI

UniCare™ Professional Services

With 20+ years of unmatched contact center domain knowledge, Consilium offers an array of solutions powering over 1 billion customer interactions.

- Certified Webex CC Partner
- AWS Consulting Partner
- Cisco & Genesys contact center deployment
- UniHub™ for Amazon Connect