AI-Orchestrated Care & Compliance Intelligence — CX Built for Healthcare

Healthcare contact centers carry a burden no other industry shares — every conversation involves a patient, every interaction carries clinical and regulatory weight, and every failure in communication has a human cost.

Consilium sits above your contact center stack — adding AI-powered patient engagement, empathy intelligence, identity verification, and compliance governance trusted by hospitals, health systems, and healthcare BPOs across 120+ countries.

Patient Engagement Capabilities

AI-Orchestrated Patient Outreach

UniCampaign

  • AI determines the right time, right channel, and right message for each patient — not batch outreach.

  • HIPAA-compliant outreach at every touchpoint — consent managed, opt-outs honoured instantly

Unified Patient Engagement Workspace

UniAgent

  • Full patient record — care plan, prior contacts, and sentiment trends — surfaced before every interaction.

  • AI Copilot delivers empathy cues and next-best-action in real time — post-call notes logged automatically

Telehealth, Remote Consultation & Patient Verification

UniVCX

  • Secure video for telehealth intake and remote patient support — no clinic visit required

  • eKYC and consent capture in-session — HIPAA-compliant, every patient protected

AI Quality Intelligence & HIPAA Compliance Monitoring

UniQM

  • 100% of patient interactions AI-scored — sensitive disclosures and HIPAA obligations monitored across every call

  • Empathy scoring and distress signal detection — emotional risk identified in real time, every interaction

Omnichannel Patient Journey Orchestration

UniConnect+ & UniStudio

  • Every patient channel unified — context carries across phone, portal, chat, and SMS

  • IVR updated in real time — after-hours routing and emergency announcements activated instantly

Healthcare CX & Operational Intelligence

UniDashboard

  • 360° visibility across appointment volumes, patient sentiment, and agent performance — live

  • Predictive analytics anticipate call surges — seasonal demand and discharge spikes forecast in advance

Streamline Patient Journey

  • Reduced appointment no-shows — AI-orchestrated reminders, personalised by patient, on the right channel

  • Faster patient intake — digital identity verification and consent capture in one session — no paper

  • 100% HIPAA compliance monitoring — every patient interaction monitored, scored, and audit-ready

  • Higher patient satisfaction — empathy intelligence and real-time coaching — consistently compassionate interactions

  • Clinical risk reduction — distress signals detected in real time — before patients disengage

Let’s Transform Your Customer Conversations into Outcomes

Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.

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