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Technical Consultant – Call Center Application

Job Location: Toronto

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)

We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products

Job Brief

  • 2 to 5 years of experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12. X product suite in the area of IVR, CVP, ICM, CTI – Application Development and Apps Maintenance.
  • Experience with vendors like Cisco, UCCE, UCCX, PCCE, Calabrio, AWS Connect, Genesys, etc.
  • Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps, and develop complete call flow over call studio.
  • Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
  • Well-versed with the integration of CVP Call Studio applications to remotely hosted web services – IVR
  • Well Versed with SQL Queries and MS SQL Server database.
  • CVP Reporting – Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
  • Well Versed with Cisco CVP Architecture – Call Server, Voice Gateways, and Voice Browser.
  • Solution Designing and Analyzing the IVR Call Flows.
  • Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
  • Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
  • Product Exposure: Cisco UCCE, UCCX, IP IVR (CVP, VXML Server, ICM)

Technical Qualifications

Bachelors or Master’s degree in computer science or equivalent education and experience.

Other Factors:

  • Dynamic, motivated, and self-driven
  • Team Player
  • Good Communication Skills 

Location – Toronto, Canada

Working at Consilium Software

We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That’s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium!

Please send your resume to careers@consiliuminc.com

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