CX Global Account Manager

Job Location: New Delhi

We’re Consilium Software, a customer engagement platform SaaS company that have helped over 2,000 companies in more than 120 countries connect their employees with customers ( ). We’re growing fast, and we need a Global Account Manager who’s ready to take the ride with us.

Here’s what you’ll do:

  • Oversee and manage global accounts across diverse regions including the Americas, LATAM, Europe, the Middle East, Asia Pacific, India etc. ensuring high levels of customer satisfaction and engagement.
  • Craft customized customer experience solution proposals tailored to client needs, specializing in Customer Relationship Management Solutions within Contact Center offerings. Focus on developing cutting-edge CX solutions embedded within an AI-driven environment, complemented by Pre-Sales technical support.
  • Serve as a subject matter expert on market insights and trends, as well as the competitive landscape in the Experience Center/Contact Center or CX business domain. This includes but is not limited to Process Automation, Analytics, and Omni-Channel strategies, all while driving business transformation and showcasing demonstrable improvements in processes.
  • Identify and seize opportunities to upsell or cross-sell products and services, thereby enhancing customer lifetime value and contributing to revenue growth. This role requires a comprehensive understanding of the full range of products and services to effectively align them with client needs.
  • Responsible for managing high-profile global accounts, including but not limited to industry giants such as Ford, Accenture, GoDaddy, Loto-Québec, SaskPower, Petronas, Aramco, Coca-Cola, T-Mobile, etc.
  • If you’ve:
  • Engineering Degree and 5-10 years’ contact center industry experience with 5 years enterprise Pre-Sales experience.
  • Highly developed technical capability across a broad range of products / solutions, specifically related to voice deployments. 6+ years’ experience in Telecom and Voice technology design (to BOM level.)
  • Proven experience in a B2B SaaS-based company with a minimum of 2 years of experience in sales. Experience in the Contact Center/CX industry is highly preferred.
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to engage effectively with clients, partners, and internal teams.

We’re definitely a match!

Bonus points if you’ve:

What’s in it for you?

Ready to join the adventure? Apply now and let’s chat!

P.S. We have snacks, lots of space, 1-Day WFH/week, a great location near Metro, and much more…

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