AI-Orchestrated Multi-Client Engagement Intelligence — CX Built for BPO & Outsourced Operations

BPO and outsourced contact centers carry a complexity no other industry faces — managing multiple clients, multiple campaigns, multiple compliance jurisdictions, and multiple languages simultaneously, on shared infrastructure, with client-specific SLAs that must never bleed into each other.

Consilium sits above your contact center stack — adding AI-powered multi-client campaign orchestration, global compliance governance, agent intelligence, and operational visibility that BPO enterprises demand but no CCaaS platform delivers by default. Trusted by the world’s leading BPOs and outsourcers, including Teleperformance, across 120+ countries.

BPO Engagement Capabilities

AI-Orchestrated Multi-Client Campaign Management

UniCampaign

  • Run concurrent campaigns with independent scoring, cadence, and governance on one platform.
  •  Enforce client- and country-specific rules automatically, without duplicate campaign designs or manual rule management.

Unified Agent Workspace & Intelligent CRM

UniAgent

  • Surface the right CRM context, scripts, and compliance prompts automatically for every interaction.
  • Deliver next-best-action and escalation guidance in real time, with automatic CRM logging.
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AI Quality Intelligence & SLA Monitoring

UniQM

  •  Monitor service quality, script adherence, and SLA compliance independently for every client.
  • Deliver real-time, accurate KPI views for BPO leaders and client stakeholders.
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Real-Time Supervisor Intelligence

UniRSM AI-Pro

  • Detect sentiment, compliance, and SLA risks across all client programmes from one dashboard.
  • Deliver client-specific whisper coaching and escalation guidance in real time.

Omnichannel Journey Orchestration

UniConnect+ & UniStudio

  • Manage voice, SMS, email, chat, and WhatsApp with complete client isolation and context.
  • Update routing, compliance messages, and language flows instantly — no IT dependency.

BPO Performance & Client Intelligence

UniDashboard

  • Track SLA, campaign, agent, and compliance performance across every programme in real time.
  • Deliver accurate dashboards and reports for governance, transparency, and commercial accountability.

Run More Clients. Deliver More Value. At Scale.

  • Multi-client campaign isolation — separate AI scoring, compliance rules, and cadence management per client — one platform, zero cross-contamination

  • Global compliance by design — TCPA, CASL, GDPR, Japan, China, and client-specific rules enforced automatically — no manual rule management, no compliance risk

  • Faster programme onboarding — new client campaigns provisioned in minutes — zero-touch configuration, agent access, and IVR setup automated end-to-en

  • 100% SLA visibility — every client programme monitored, scored, and reported independently — in real time, always audit-ready

  • AI-powered agent performance — client-specific coaching, scoring, and quality management across every agent, every shift — consistently, at scal

Let’s Transform Your Customer Conversations into Outcomes

Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.

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